Open Door MSP logo

About Us

Simplifying IT with transparency and trust.

The idea for Open Door MSP was born in Vancouver, BC, motivated by the industry’s general lack of clear and accessible information about MSP services and costs. Recognizing this issue, the founders sought to dismantle the barriers and complications businesses encounter in securing IT support. They were determined to make Open Door MSP a symbol of straightforward and accessible IT solutions for businesses, cutting through the complexities and fostering transparency.

downtown Vancouver at night

A note from our founder

Chris Briggs

“After more than 20 years in the technology industry, I’ve learned one thing above all: trust is the cornerstone of every business relationship. Whether it’s a client relying on your expertise, a customer engaging with your brand, or a partner depending on your word—everything hinges on trust. I founded Open Door Technology Solutions with one mission: to protect that trust in an increasingly digital world. Not with jargon or complexity, but by keeping the systems your business depends on running smoothly and securely. Because when technology is built on trust, your business can grow with confidence.”

Chris Briggs, FOUNDER
Open Door

Our Vision

We aim to nurture our staff’s professional growth and well-being so they can effectively partner with businesses to optimize their technology.

Our Mission

We lift your technology burden through continuous innovation, freeing you to unlock growth and efficiency.

Our Values

Integrity

We do the right thing, even when no one is watching. Our clients trust us because we lead with honesty, act with transparency, and own every decision—good or bad.

Integrity

To foster a culture where our team’s growth and well-being fuel meaningful partnerships—helping businesses thrive through technology they can trust.

Innovation

We embrace change with purpose—adapting quickly and creatively to deliver solutions that meet today’s needs and anticipate tomorrow’s challenges.

Excellence

We don’t aim to impress—we aim to deliver. Through attention to detail and pride in our craft, we consistently exceed expectations and stand behind everything we build.

Responsiveness

When our clients need us, we show up—quickly, calmly, and ready to help. Timely support isn’t just service; it’s how we build trust and keep your business moving.

Customer Centricity

We don’t just serve businesses—we build relationships. By putting our clients’ needs at the center of everything we do, we create solutions that grow with them.

Inclusivity

Everyone deserves access to the tools that power modern business. We’re committed to making technology more inclusive—so every client, user, and team member can thrive.

Empowerment

We believe in people first. We create space for our team to grow, lead, and thrive—because empowered professionals deliver the most meaningful client experiences.

Ryan Nichols, CO-FOUNDER
Open Door

In Memorium

Ryan Nichols (1975 to 2025)

Ryan Nichols was a co-founder of Open Door Managed Service Provider and played a vital role in shaping the company’s direction and values. His leadership and contributions were foundational to Open Door’s growth and success. Ryan is survived by his wife and children, and his legacy will continue through the work he helped build.