How We Work

Comprehensive IT support and management.

At Open Door MSP, our IT support follows a five-step process: Assess, Secure, Optimize, Manage, and Report. We audit your technology, enhance security with a zero trust model, optimize for performance and cost, provide 24/7 management, and maintain transparency with detailed reporting. This ensures your IT infrastructure is secure, efficient, and aligned with your business goals.

Step 1

Assess

Utilizing a zero trust framework, we comprehensively audit your technology environment to verify access, enhance security, and optimize operations by analyzing system configurations, identifying gaps, and providing targeted recommendations for improved identity controls and network segmentation.



Step 2

Secure

At Open Door MSP, we secure your business’s IT infrastructure and data through a zero trust model, verifying every access attempt, implementing multi-factor authentication, granular access policies, network segmentation, traffic inspection, and deploying tailored endpoint security solutions, ensuring robust and continuous protection through regular scans and audits.



Step 3

Optimize

We continuously monitor, analyze, and fine-tune your systems to improve performance, enhance security, reduce costs, and adapt to your changing business needs, employing advanced analytics and automation to detect issues and opportunities, while regularly consulting with you to align technology improvements with strategic business goals.



Step 4

Manage

We provide ongoing management and support for your technology, including 24/7 monitoring, regular updates, proactive optimizations, help desk support, and quarterly reviews to ensure your systems run smoothly and securely, freeing up your time to focus on core business priorities.



Step 5

Report

Reporting and tracking are crucial to our managed services, providing detailed documentation on all performed services and tracked metrics, including uptime, help desk tickets, and utilization statistics, to ensure complete transparency and enable productive discussions on SLAs, service adjustments, incident management, and future planning.

